![]() ![]() If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. There support mechanism is second to none. Classroom allows teachers to monitor students (aka spying) using Classroom (spyware) Lightspeed Filter Agent blocks content that is 'deemed harmful', which it does a bad job at. It includes, but is not limited to, Classroom, and Filter Agent. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use. Lightspeed Systems is one of the companies that sell this software to schools. I have installed numerous POS systems in my 30+ years of experience. I would recommend LightSpeed to anyone looking for a retail POS no matter what size. We then entered the inventory and the rest is history. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. ![]() One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy. We had two separate Retail POS systems in our organization. ![]() It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders. Lightspeed is 40 faster than other leading POS systemsmeaning fewer steps for your staff to learn and faster service. Tailor your restaurant POS to your needs and goals. There are some work-arounds that I have implemented. Personalized 24/7 support We'll help you set up your menu, hardware and overall experience during one-on-one onboarding. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. We have been able to increase both sales and efficiency with this system. Integration across POS, eCommerce, Accounting, Data Analytics is excellent. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively. Our industry was using a server-based software which was cumbersome and VERY outdated. ![]()
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